50% off your first box on 3-month plans · Free UK shipping on every box
FAQ

Questions, answered.

Find answers to common questions about our products, services, and policies. If you have an issue or question that requires immediate assistance, please email us at info@parbox.co.uk.

Subscriptions & plans

What does “50% off your first box” mean?

Choose the 3-month plan on any box and your first box is half price (£12.49 for Par, £24.98 for Birdie, £37.49 for Eagle, £64.99 for Albatross). From your second box you pay the normal monthly price. The Monthly plan is full price from the first box but has no minimum term.

Is there a minimum term?

Only on the welcome-offer plan: three boxes minimum, then it rolls monthly and you can cancel any time before your next renewal. The Monthly plan has no minimum.

How is my box personalised?

At signup you complete a 30-second style profile — jacket, shirt, waist, shoe, hat and glove sizes, glove hand and putter preference. Our expert golfers hand-pick every box against that profile. You can update it any time from your account.

Is the retail value really guaranteed?

Yes. Every tier guarantees more RRP inside than you pay: over £40 (Par), £75 (Birdie), £115 (Eagle) and £175 (Albatross). The live homepage reports a July average of 1.5× retail value.

How do I cancel or change my subscription?

From your account, via the secure Stripe customer portal: update your card, change address, or cancel after your minimum term. Cancellations take effect at the end of the current billing period.

Can I switch to a different box?

In the Stripe-direct build this would be an upgrade/downgrade in the portal, applied at your next renewal. On the live site today it means cancelling and re-subscribing to the new tier.

Shipping & delivery

How much is shipping?

UK shipping is free on every box. Europe is £7.50 and the UAE is £10 per box.

How quick is my box shipped?

We try and ship all boxes within 48 hours from order date.

Who do you ship with?

We use Royal Mail.

Can I track my order?

Yes! After your order is processed and shipped, we’ll send you a tracking number via email.

Payment information

What payment methods do you accept?

We accept credit cards, debit cards, PayPal. In the Stripe-direct build, Stripe Checkout also offers Apple Pay, Google Pay and Link.

Is my payment information secure?

Yes, your payment information is secure. We use strict security measures with Stripe to secure your details.

Can I use a coupon code?

Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

What happens if my payment fails?

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Orders & returns

What is your return policy?

All items are handpicked each month. On subscription you sign up that there are no returns available unless an item is damaged or faulty.

How do I return an item?

We do not accept returns unless an item is damaged or faulty. We do not accept returns based on taste.

How do I place an order?

Choose the box you like, set up your style profile and check out securely with Stripe.

Gifts

Can I buy a box as a one-off gift?

Yes — see our gift boxes for Christmas, birthdays, Father’s Day, Mother’s Day and kids (from £49.99), or the Callaway Chrome Tour 3-ball sleeve at £12.95. Single-month gift subscriptions start from £24.99, delivered with your handwritten note and no auto-renewal.

Still stuck? Contact the team.